Statistics / Finance

How are we performing?

The Fire and Rescue Service is governed by the Department for Communities and Local Government (DCLG) Regulations (previously the ODPM) with regard to Standards of Fire Cover. These standards are monitored by external and internal agencies, such as the Her Majesty’s Inspectorate, the Audit Commission, the Fire and Public Safety Committee, the Strategic Management Team, and the Strategic Management Group.

Firefighters often interact with members of the public during times of stress and trauma, and they receive training to handle these situations during their initial training and throughout their careers. The Service’s Customer Care Standards are displayed in administrative offices and reception areas, and the Isle of Wight Council has established Corporate Standards for customer care.

The Service’s statutory and Best Value Performance Standards are measured against pre-set indicators and targets. Internal indicators for measuring departmental and personal performance are also available. Performance is monitored on a half-yearly and annual basis using Best Value national and local indicators and is audited by the Audit Commission. The Service’s standards are presented to the Strategic Management Team every three months, and there is a mechanism in place for early intervention if targets are not being met.

The performance of our core business, providing fire and rescue services, along with other statutory requirements, is compared to that of other Fire Services in our Benchmarking Group. We are members of the Fire Service Benchmarking Club, and our group consists of seven national Fire Services that are similar to us in certain aspects.