How are we performing?
As a Fire and Rescue Service we are bound by the Department for Communities and Local Government (DCLG) Regulations (previously the ODPM) with regard to Standards of Fire Cover.
Our standards are monitored by external and internal agencies, e.g. Her Majesty’s Inspectorate, Audit Commission, Elected Members (Fire and Public Safety Committee), Strategic Management Team and Strategic Management Group.
Our Firefighters come into contact with members of the public during times of stress and trauma and the skills required to meet these demands are obtained during the initial training and throughout their career as firefighters.
Customer Care Standards are displayed in administrative offices and reception areas throughout the Service and we are constantly striving to improve these standards. The Isle of Wight Council sets up Corporate Standards for customer care.
Our statutory and Best Value Performance Standards are measured against pre-set indicators and normal targets. Internal indicators for measuring departmental and personal performances are also available.
Our performance is monitored by Best Value national and local indicators on a half yearly and annual basis and is audited by the Audit Commission.
Fire and Rescue Service standards are presented every three months to our Strategic Management Team. There is a mechanism within each department for early intervention if the targets are slipping by a pre-prescribed amount (up or down) according to how they should be going.
To view our incident statistics for 2005 – 2006 please click here
Performance for our core business, providing fire and rescue service, together with the other statutory requirements are compared with other Fire Services throughout our Benchmarking Group. We are members of the Fire Service Benchmarking Club and our group consists of seven national Fire Services drawn from those with some aspects similar to us.
To view our Benchmarking statistics from 2004-2005 please click here
To view Best Value Performance Indicators 2005-2006 please click here
To view Best Value Perfomance Indicators 2006-2007 please click here