Fire Control > Home > Resources > Recruitment > Current Vacancies > Developing our People > Our Fleet > FSEC > Fire Control Fire Control Newport Fire StationSouth StreetNewportIsle of WightPO30 1JQTel: 01983 525121Email: fire.control@iow.gov.uk Officer in Charge FCO Stannett: john.stannett@iow.gov.uk Fire Control – What We Do All “999” calls requesting the Fire Service are transferred to Fire Control. It is then our responsibility in an emergency to: Take a detailed account of the incident in a composed yet authoritative manner. Provide life-saving advice to callers who are trapped by fire, using the ‘Stay on the line’ technique if necessary. Initiate a computerized incident log. Mobilize appropriate resources for the incident. Notify the Brigade’s Duty Officers as required. Coordinate with other emergency services and agencies. Maintain a record of all resources engaged in the incident, including the identity of the crew commander and the number of firefighters in each vehicle. Ensure that sufficient fire cover appliances are dispersed across the Island to handle concurrent incidents. Manage the rescue and firefighting operation on multiple fronts. Monitor the situation and dispatch additional resources as needed or appropriate. Handle other 999 calls simultaneously. Use databases to retrieve information about chemicals or hazards stored on the premises to ensure that firefighters are well-informed and safe. Keep a list of available vehicles in case of further incidents. Dispatch the Fire Investigation Team, Brigade Photographer, or Building Inspector (if necessary). Additionally, we engage in other activities that are not directly related to 999 emergencies: Handle calls on behalf of the Council’s Highways Department during out-of-hours. Act as a switchboard for calls directed to Newport Fire Station, Community Fire Safety, Brigade Workshops, and Stores. Maintain the Accident Book and complete all necessary paperwork in the event of a firefighter injury. Document faulty equipment and building issues and summon the Duty Workshops Fitter to address pressing mechanical problems. Manage replenishment of food and water packs carried on fire appliances. Collect details of special events taking place at the Stations throughout the Island and generate a Diary for dissemination throughout the Brigade. Disseminate the weekly listing of road closures throughout the Brigade. Brief the Duty Officer and Senior Duty Officer every morning. Ensure the Archive voice recording of 999 calls is properly maintained. Continuously train to update our knowledge and awareness of the best sources of information. REGIONAL FIRE CONTROL CENTRES More information regarding this can be found on the Communities and Local Government (CLG) website by following the link below: http://www.communities.gov.uk/fire/resilienceresponse/firecontrol FREQUENTLY ASKED QUESTIONS Question: Where will our Regional Control Centres be? Answer: Our new Regional Control Centre will be based in Kites Croft, Fareham, Hampshire. Question: Who is funding the new Regional Control Centre? Answer: The CLG will provide funding for the initial start-up costs. Subsequently, when each Fire Service’s calls transition to the new Regional Control Centre, the Local Authority will begin contributing towards the operating expenses of the Regional Control Centre. Question: How will a Control Room Operator in Hampshire know where I am if I make a 999 call? Answer: Mapping technology will allow the Control Room Operator to see the caller’s location on a map. Question: What will happen to the 999 calls if the Regional Control Centre is busy? Answer: Suppose the Regional Control Centre in Fareham is unable to respond to any calls. In that case, they will be forwarded to the nearest available Regional Control Centre, which will have the capacity to dispatch fire appliances to incidents on the Isle of Wight. Question: Will our Regional Control Centre take 999 calls for any other Fire Services? Answer: Yes. Hampshire, West Sussex, East Sussex, Kent, Surrey, Buckinghamshire, Oxfordshire, and Royal Berkshire. In 2011 the Fire Control Centre on the Isle of Wight will relocate to a Regional Control Centre.
